FAQ

We wish for your motor vehicle transportation experience to be as hassle free as possible. Please contact our amazing team if there is still a question that has not been answered below.

Is my vehicle insured?

Yes, your vehicle is covered by our car carriers insurance (ie fire, theft, hail and collision overturning) whilst in transit. Before transit, a complete survey will be carried out on your vehicle*

Personal contents?

Items left in the vehicle are not covered by our car carriers insurance and should be fully strapped down, to prevent them from moving in transit. Whilst all care shall be taken, the risk is burdened by the owner. All personal items are carried at owners risk. We do not recommend placing any items such as electronics or fragile material in the vehicle. Due to “Dangerous Goods Act” no aerosols, gas cylinders or flammable liquids may be left in the vehicle.

How much notice do we require?

The more notice (1 week) that is given ensures that your vehicle is picked up and delivered at a time that suits your needs and requirements. Should you need the vehicle moved in a hurry, speak to one of our team and they will do their utmost to help you out.

Payment options?

Visa, Mastercard, and Direct Deposit.

Contact numbers?

Provide us with as many contact numbers for both end of transportation as possible eg. Home, Mobile, Work.

Do I need to remove all external accessories?

We recommends that any external accessory that could be subject to interference whilst in transit be removed e.g. weather shields, rear window louvers and after market aerials.

Does someone need to be present at the time of pickup and delivery of the car?

Yes, a vehicle inspection report will need to be signed and the keys handed over to our driver. If this is not possible, we do have options, please call to discuss.

Do you transport non-drivable vehicles? ie. vehicles that do not run?

No. Unfortunately we do not have the capacity to transport vehicles that cannot be driven up onto, and back of the truck.